Security Lance is a professional marketplace that connects security service providers with buyers looking for guards, event security, executive protection, cyber security, analysts, and more. Sellers create a profile, showcase their services, receive service requests, and manage assignments—while buyers compare providers and contact them easily.

Even if your firm is well-established, Security Lance expands your visibility to clients who may never find your website on their own, especially those from outside your immediate area.

No. Security Lance complements your website—it does not replace it.
Think of it as additional real estate online where buyers can find your company, verify your services, and reach out quickly.

Many buyers prefer comparing multiple providers on one platform rather than visiting individual websites.

No. You approve only the jobs you want.
Every request comes in with full details so you can decide quickly whether to accept or decline it.

Having a website is great—but it doesn’t guarantee that buyers will find you. Security Lance gives you:

• An additional channel for exposure

• Access to buyers outside your typical radius, including those comparing multiple providers at once

• Structured service request tools that make it easier for buyers to contact you

• A professional profile that may appear in searches where your own site may not

• New opportunities you might otherwise miss

Strong companies use multiple discovery channels. Security Lance simply adds another stream of potential business—at low effort and low cost.

Because visibility matters, especially in a competitive industry. Even established firms benefit from:

• Increased exposure

• Seasonal or unexpected demand

• Large events requiring additional staffing

• New clients outside your usual networks

• Backup opportunities when regular clients slow down

Joining Security Lance doesn’t require replacing your current workflow—it simply opens the door to more opportunities.

Buyers submit highly structured service requests, including:

• Date & time

• Number of staff needed

• Event type

• Location

• Special requirements

• Budget (optional)

This makes it easier for you to determine whether a request fits your business before accepting it.

You always maintain control—approve or decline any request with one click.

No. Security Lance does not automatically assign jobs to you.
You only receive requests from buyers and can accept or reject them based on:

• Staff availability

• Scheduling conflicts

• Service type

• Location

• Internal policies

You remain fully in control of what your company takes on.

Not at all. Communication stays between you and the customer.
Buyers can:

• Call your company directly

• Message you through the platform

• Submit structured service requests

Security Lance simply serves as the channel that helps you get discovered and contacted more efficiently.

No. The platform doesn’t interfere with how your company operates.
You manage:

• Staff

• Scheduling

• Payroll

• Internal operations

• Contracting

• Policies

Security Lance only helps with visibility, communication, and bringing potential clients to your door.

Buyers can call your company directly—even if they found you on Security Lance—because your phone number appears on your profile. That’s perfectly fine.

However, Security Lance offers a valuable advantage:

Many buyers prefer submitting quick, structured service requests—especially outside normal business hours.

The platform allows buyers to tell you exactly what they need (e.g., number of guards, event type, dates, hours), and this arrives instantly in your dashboard.

Using Security Lance’s request system gives you:

• Clear, detailed service information upfront

• Requests that come in even when your office is closed

• A centralized dashboard for viewing and managing all inquiries

• One-click approval or decline, with automatic email notifications to the buyer

• Far less miscommunication, since everything is documented

In short:

If buyers want to call you, they can.
If they prefer a fast, structured request—Security Lance gives them that option and helps you capture more opportunities.

No. You set your own prices.
You control:

• Base service pricing

• Extra cost items

• Minimum hours

• Cancellation policies

• Staff capacity

Security Lance does not dictate pricing or discounts.

Because client cycles change. Long-term security firms know:

• Contracts end

• Events are seasonal

• Competition increases

• Prices fluctuate

• New locations open

• Economic conditions shift

Security Lance gives you an additional stream of potential business—without disrupting your core operations.

No—Security Lance does not take any commission from the money you collect directly from your customers.
If you choose to bill buyers yourself and get paid outside the platform, you keep 100% of your earnings, with no deductions of any kind.

However, if you choose to accept payment through Security Lance, a 15% transaction charge applies. This fee covers:

• Secure Stripe payment processing

• Platform infrastructure and maintenance

• Payout management

• Administrative and support costs

You always have full control:

• Get paid directly → Keep 100%

• Get paid through the platform → 15% transaction charge

This flexibility ensures you can use Security Lance in the way that best fits your business—whether you prefer direct client payments, platform-managed payments, or a mix of both.

Setting up your profile page first ensures that buyers have the essential information they need before viewing your services. A complete profile:

• Helps buyers understand who you are and what your business offers.

• Shows your professionalism through details like service hours, policies, and a proper business logo.

• Increases trust and improves your chances of being hired.

A well-built profile makes your service listings more effective because customers already have confidence in your business before they even look at individual services.

To properly set up your profile:

1. Go to the “Settings” menu
   Complete the sections under all tabs and submenus (e.g., Company Settings, Service Hours, Policies, and more).

2. Upload your logo or business image
   Use the Manage Profile tab to upload a logo or photo that represents your business.

3. Add VERY IMPORTANT profile information

   • Click “Service Types We Offer” to select the specific security service categories your business provides.
     These will appear on your Profile Detail Page and help buyers quickly understand what you do.

   • Click “Gallery” to upload photos that reflect your services, operations, or professionalism.

Completing all three steps ensures your profile looks credible, complete, and attractive to buyers.

Your profile page displays the key details buyers look for when deciding whether to hire your security company. These include:

• Your company name and description

• Your phone number (buyers can call you directly)

• Your website address (if you have one)

• Business policies (cancellation, refund, rescheduling, etc.)

• Service hours and availability

• Logo or business image

ALSO IMPORTANT:

Make sure you add:

• “Service Types We Offer” — clearly showing the exact security services you provide

• Gallery photos — images that visually represent your business and help build trust

These two elements dramatically improve the appeal and credibility of your profile, making it far more compelling than text alone.

These two items greatly improve your profile’s effectiveness:

• Service Types We Offer
  Buyers often filter or search based on service categories. Selecting your service types ensures you appear in the right search results and makes it clear what you specialize in.

• Gallery Photos
  Images increase buyer confidence. Photos of your team, equipment, operations, or certifications help buyers feel more comfortable choosing your business.

Adding both of these—in addition to completing the Settings sections—creates a clear, professional, and trustworthy profile.

When signing up, sellers specify the number of staff in their company to help define their service capacity. This information helps buyers understand the size of your team and ensures your business can take on the right volume of service requests.

You can add two types of staff to your account:

• Security or Protection Staff: Those who perform security guard or executive protection duties.

• Administrative Staff: Those who handle managerial, scheduling, or office-related responsibilities.

After completing your signup, log in to your account and go to the “Staff” section. From there, you can enter details for each staff member and designate their role as either security/protection or administrative. You can also update this information at any time.

Security/Protection Staff are team members who can be assigned to active service requests, such as providing on-site security.
Administrative Staff handle coordination, management, and support duties and are not assignable to field jobs.

Yes. The staff information you enter—such as names, roles, or experience levels—will be visible to buyers viewing your profile. This helps buyers assess your team’s professionalism and capacity to deliver services.

Only staff members designated as security or protection staff can be assigned to service requests. Having enough of these staff available increases your ability to accept new jobs and manage multiple service requests without scheduling conflicts.

Your total number of security/protection staff determines how many people you can assign to service requests at a given time. If all assignable staff are already scheduled for ongoing jobs, you may not be able to accept new requests until they become available again.

No. A staff member cannot be assigned to two service requests that overlap in date or time. Each staff member can only handle one assignment at a time.

If two service requests overlap, the system will prevent you from assigning the same staff member to both. You’ll need to select another available staff member or adjust one of the request times.

Yes. You can edit staff details and change their roles anytime. Go to the “Staff” section in your account, open the staff member’s record, and update their information or role as needed.

To increase the number of staff you can add and assign to service requests, you’ll need to upgrade your plan to one that allows a higher staff capacity. Upgrading expands your ability to manage more personnel and handle additional service requests.

It’s up to you. Listing administrative staff is optional. Some sellers include them to show the organizational strength of their business, while others choose to list only assignable security or protection staff.

Security Lance does not conduct background checks on sellers or their staff. However, sellers are strongly encouraged to perform background checks on all staff who handle security guard or protection duties. No background checks are required for administrative or managerial staff.

When adding or editing staff information in your account, you’ll see an option to specify whether a background check has been completed for each security guard or protection staff member. This information is displayed on your profile and helps build buyer confidence in your business.

Indicating background check status shows buyers that you take safety and professionalism seriously. It increases trust and can improve your chances of being selected for service requests. Buyers may also ask for confirmation or proof of background checks, so it’s important to be truthful and prepared to verify your claims.

No. Security Lance is a listing platform and does not independently verify or conduct background checks on sellers or their staff. Sellers are fully responsible for ensuring that any information they provide about background checks is accurate and can be confirmed if a buyer inquires.

No. Background check information is only required for security guard or protection staff who may be assigned to service requests. Administrative or managerial staff do not need to have this information entered.

Posting a service on Security Lance is simple. Before adding services, we recommend completing your seller profile, since this is the first page buyers see when deciding whether to work with you.

To set up your seller profile, follow these steps:

1. Go to “Settings” in the menu and complete the “Company Settings” section. Be sure to fill in details such as your About section, location, logo, and other important information (e.g., policies, cancellation terms, languages spoken, and payment types accepted). Including clear, relevant keywords in your About section will also help your profile appear in customer searches.
2. Set your availability in “Service Hours”.
3. Select your offerings under “Service Types Offered”.
4. Add your team members under “Staff”. (The number of staff added determines how many can be assigned to service requests based on their availability.)
5. Go to “Services” in the menu to create your listings. Include keywords in each description, and add multiple listings if needed. For example, if you provide both general guard services and event security, create one listing for “Security Guards” and another for “Event Security.”

The information you add will appear in your public profile, which customers use to decide whether to work with your business. Your name, location, About section, service types, and service descriptions are also used in customer searches—so including clear, descriptive keywords will help increase your visibility.

Buyers have two simple ways to connect with sellers on Security Lance:

1. Submit a Service Request:

   • Buyers can browse a seller’s listed services—such as Security Guards or Event Security—and submit a detailed service request.

   • During this process, the buyer provides key information (e.g., requesting 2 security guards for a wedding on July 5) along with any specific requirements or preferences.

   • Once a service request is submitted, the seller receives an email notification and can view the request details by logging into their account and clicking on “Service Requests” in the menu.

2. Send a Direct Message:

   • Buyers can also use the built-in Security Lance messaging feature to ask questions, discuss custom needs, or inquire about services before making a formal request.

Both options help ensure clear communication and make it easy for buyers and sellers to connect effectively.

To accept or decline a service request, follow these steps:

1. Log into your seller account.

2. Go to “Service Requests” in the main menu.

3. Review the list of incoming requests, each marked with a “Pending” status.

4. Click on any request to open the full Request Details, including the buyer’s requirements.

5. Use the “Status” dropdown menu to choose:

   • Approve — if you’re available and able to fulfill the request

   • Reject — if you cannot take the assignment

6. After updating the status, the buyer will automatically receive an email notification with your decision.

Yes, as a seller on Security Lance, you can set your availability by choosing the days and hours you’re open for business.

To update your availability:

1. Go to “Settings” in your seller account.

2. Open the “Working Hours” section.

3. Select the days and hours your business is available.

Your set availability will appear on your public profile, helping buyers understand when you're able to take on service requests.

As a seller on Security Lance, you can set your own cancellation policy to guide how cancellations are handled.

To create or update your policy:

1. Go to “Settings” → “Company Setting.”

2. Fill out the “Cancellation Policy” field.

Your policy will appear on your public profile, helping buyers understand your terms before booking.

We strongly recommend writing a clear and specific policy to avoid misunderstandings. Consider including details such as:

• Required notice periods

• Refund conditions

• Any applicable cancellation fees

A well-defined cancellation policy helps protect both you and your customers.

Once you approve a request, the buyer receives an automatic email notification. You can then communicate with the buyer through the Security Lance messaging system to coordinate details, confirm expectations, or ask follow-up questions. Approved requests are also visible in your Service Requests dashboard for tracking.

If you reject a request, the buyer receives an automatic email letting them know you are unavailable. This helps the buyer quickly search for another provider without delays. Rejected requests remain in your dashboard for reference but cannot be reassigned.

Yes. After a buyer submits a service request or sends you a message, you can continue the conversation using the built-in Messaging feature. This is the recommended way to discuss details, clarify requirements, or answer questions securely within the platform.

All confirmed service requests appear in your Service Requests dashboard with updated statuses. You can review assignment dates, times, requested staff counts, and buyer information. Keeping this dashboard updated helps you avoid scheduling conflicts and stay organized.

You cannot change the buyer’s original request details, but you can message the buyer to discuss adjustments if needed. Any agreed-upon changes should be documented clearly in the messaging thread for reference.

If an unexpected situation arises and you can’t fulfill an approved request, notify the buyer immediately using the messaging system. This ensures professionalism and gives the buyer time to find another provider. Sellers are encouraged to avoid unnecessary cancellations to maintain credibility on the platform.

If a buyer becomes unresponsive, give them a reasonable amount of time to reply. If the assignment date is approaching and there is still no response, you may document your attempts in the message thread and proceed based on your cancellation policy or internal business practices.

Your Service Requests dashboard contains both active and past requests. Completed, approved, and declined requests remain visible for your records, helping you track recurring clients or assess your service history over time.

Yes. Your availability—set in Settings → Working Hours—appears on your profile page. Keeping this updated helps ensure buyers submit realistic requests and reduces declines due to scheduling conflicts.

Make sure your staff list is accurate and that you’ve designated which staff members are eligible for assignments. The system only allows buyers to request up to the number of staff you have marked as “security or protection duty staff,” helping prevent overbooking. Keep your availability and staff information updated regularly.

Yes. Buyers can contact you through the Messaging feature to inquire about custom needs or services not listed directly in your profile. You may choose to accept or decline such requests based on your capabilities.

For recurring work, buyers can message you directly to coordinate ongoing arrangements. You may recommend they submit individual service requests for each assignment so that everything is properly tracked and documented in the system.

Yes. If a buyer requests something beyond what is covered in your standard service listing—such as extra hours, additional personnel, specialized equipment, or any custom requirement—you can add an extra charge directly within the service request.

When reviewing the request:

• Enter the additional amount in the “Extra Cost” field.

• Provide a clear explanation in the “Extra Cost Reason” field.

The buyer will see both the extra cost and the reason. They can then accept or decline the additional charge before the request moves forward. This ensures transparency and helps avoid misunderstandings about pricing.

Sellers can choose between two payment methods for each service request:

• Get paid via the Security Lance website (transaction fees apply).

• Get paid outside the platform (no transaction fees).

You select your preferred option when approving the service request.

If you select the option to get paid through Security Lance, the buyer will complete payment on the platform. Transaction fees will apply, and you’ll receive payment through the payout method you’ve set up in your account.

If you choose to get paid outside the site, you are responsible for billing the buyer directly and collecting the payment. No transaction fees are charged by Security Lance for this option.

Once a request is approved and the payment method is selected, it cannot be changed for that specific request. Make sure you choose the appropriate payment option before finalizing your approval.

Yes. When selecting “Get paid via this site,” Security Lance will apply standard transaction fees. These fees do not apply when selecting “Get paid outside this site.”

Preferences vary. Some buyers prefer paying through the website for convenience and record-keeping, while others may prefer direct billing for larger or longer-term assignments. It’s up to you to choose what works best for your business.

Yes. Even if you choose to get paid outside the platform, you must still approve or decline the service request within Security Lance. This step is important because your decision triggers an automatic email notification to the buyer, informing them whether you can take on the job. Approving or declining the request also helps buyers clearly understand whether to move forward with you or continue searching for another service provider.

When you're reviewing a buyer’s service request and ready to approve or decline it, you’ll see two payment method radio buttons:

• Get paid via this site (transaction charges will apply)

• Get paid outside this site (no transaction charges)

Select the option you prefer before confirming your approval.

To get paid through Security Lance, you must connect a Stripe account, which the platform uses to process payments and issue payouts. Stripe is free and easy to set up. Once connected, all payments for services you complete through the site will be deposited into your Stripe account.

Yes. If you choose to receive payments via Security Lance, a Stripe account is required. You can either connect an existing Stripe account or create a new one during setup. There is no cost to open a Stripe account.

Follow these steps:

1. Log in to your seller account.

2. Click “Payouts” in the menu.

3. Select “Set Payout Account.”

4. Choose Stripe as your payout method.

5. Click the button to either connect your existing Stripe account or create a new one.

6. You will be redirected to Stripe’s secure setup page (via API connection) to complete the process.

Once completed, you’ll be returned to Security Lance and your account will be linked.

An API (Application Programming Interface) is the secure technology that allows Security Lance to connect with Stripe. This ensures your financial information is handled directly by Stripe. When you’re redirected, you’re simply completing setup on Stripe’s secure platform.

You can track your payout details directly in Security Lance:

• Log in and click “Payouts” in the menu.

• Select the “Payouts” submenu.

• You’ll see your Total Earnings, Total Withdrawals, and Balance (funds not yet withdrawn).

• A detailed table lists each payout with columns for:

  • Amount

  • Payout Method

  • Transaction ID

  • Status

  • Date

Yes. After connecting your Stripe account, you can log in at stripe.com to view all payment activity deposited into your account. Stripe provides detailed reporting on payouts, transfers, fees, and account verification.

Once connected:

• You will be able to receive payments for any service you approve and complete through Security Lance.

• Your payouts will automatically appear in your Stripe dashboard.

• You can monitor all payout activity both on Security Lance and on your Stripe account.

All past transactions are listed on the “Transactions” page. The table includes:

• Date

• Service / Customer

• Price

• Status

• Action (if available)

This helps you keep track of every order processed through Security Lance.

Stripe is a globally trusted payment processing company used by millions of businesses, platforms, and marketplaces to securely handle online payments and payouts.

Security Lance relies on Stripe to:

• Process payments made by buyers

• Transfer your earnings safely to your payout account

• Protect financial information using industry-leading security standards

If you'd like to learn more about Stripe, you can visit their website at stripe.com or search for “Stripe payments” on Google or any search engine.

Stripe is free to use, and no technical knowledge is required to set up or connect your account.